In the world of business, small business outsourcing is a great way to grow without adding employees to your payroll. However, you also run the risk of contracting with a service provider or a company that isn’t careful with its hiring. You have no control over who they hire to do your work, so you have to be careful about which company you choose.
Here are some guidelines and tips to getting started with outsourcing for your small business.
When you first start your business, you can probably do almost everything yourself, no matter what kind of business you have, but it may not take long for you to need a little bit of help. Depending on what you do, there could be several tasks that you outsource, including:
Only you know what you need help with the most. Call center outsourcing is probably one of the most common types of outsourcing used because once you start getting calls from customers, you can’t be around all the time to answer the phone.
Customer service and telemarketing or sales can both be handled by outsourcing companies. Offshoring may be an option to help you save money on small business outsourcing, although there are some concerns when it comes to offshoring.
One of the biggest problems with sourcing your tasks offshore is quality control. For example, in China quality control is a major problem for manufacturers looking for an inexpensive way to produce their products. If you do decide to have your products manufactured overseas, it’s a absolutely important that you do your due diligence beforehand. Depending on the type of business you’re in, a visit to the manufacturing facility should be something you consider before doing business with your new supplier. Don’t think that only big corporations need this type of service. Many small business owners do offer products that need to be manufactured, and they rely heavily on offshoring for this purpose.
Another problem you may have to deal with if you outsource your call center services is the accents of the people who work for the outsourcing business you hire. Many people are aware that India houses many cost-effective call center outsourcing companies, and the top complaint is that they can’t understand the customer service representatives. Although, this aspect of the business has been improving a great deal over the last several years, and more and better options are available these days in countries, such as the Philippines, Eastern Europe, and India itself to name a few.
Just take your time when choosing a company to do business with. You must be able to trust them as if they were your own employees, so keep that in mind.
So how do you start outsourcing your tasks? Begin by making a list of what you need. Then take to the internet to find outsourcing companies that are qualified to handle your work. You should interview representatives from more than one company and consider their qualifications.
Sometimes, a fifteen minute call with a freelancer or a supplier is all it takes to decide if you want to hire them. Do whatever you need to do to make sure that you can trust them and feel comfortable doing it.
In the next few pages, you will find more details on the specifics dealing with certain common types of small business outsourcing.